Leadership Development Curriculum

The more you understand people, the more effective you are going to be with your customers, co-workers and supervisors. People tend to discount others, calling them unreasonable or difficult, when they are simply dealing with a behavioral style different than their own.
People tend to trust and be influenced most by someone who is behaviorally similar to themselves. They find themselves looking in a mirror and finding comfort in the reflection.  When involved in interaction with others, adapting our own communication to match their style will allow for greater influence and rapport.
In the 70’s Jim Croce wrote a classic song about time: If I could save time in a bottle. We can’t save time, add time, change time, or renew it. We cannot prevent it from passing and once it has passed, it is gone.
You can’t manage time; you can only manage your schedule and how you use time. How you use it is driven by your priorities, your vision, and your mission.
This course will give you proven, time-tested, but non-traditional ways to deal with stretched schedules, having to do more with less, and where to focus your energy and resources.  We’ll introduce the principles of ‘meeting management’, balance, and help you use time to improve your profit position.
Achieving Goals, Solving Problems
Alice in Wonderland gives us a great analogy for goals.  After Alice shrinks and falls into the hole, she wanders around, encountering all kinds of strange things. She spots the Cheshire Cat in the tree above the crossroads.   
Alice asks the cat, “Can you tell me which way to go?”
The cat replies, “Where are you going my dear?”
Alice says, “I don’t know.”
The Cheshire Cat eloquently responds, “Then any road will take you there.”
What are the seven ingredients to High Performance and Personal Responsibility?
This course will give you the answers. Get more out of your staff by setting stronger goals with clarity and you’ll be able to identify and change your approach to ‘goal setters’ and ‘problem solvers’. This course will provide a formula for setting goals and managing projects.
Communication is the key to solving most of the world’s problems. He said…; she said…; I thought you said…; yeah, but I meant…; That’s not what I was told; I didn’t understand…
In this course you will learn how to break down the communication barriers and get to the root of each transaction. We’ll help you identify the games that people play and how to keep the seven-year-old out of the office. You’ll discover how to define what ego states are driving other behaviors and predict with accuracy how to head off problems before they grow out of control.
All great leaders have one thing in common; they are master communicators!
What does the hand you’ve been dealt look like?
Do you want to hold them or fold them?
This course will take you all the way through the employment life line. From best practices for hiring, interview tips, through employee development, all the way to termination do’s and don’ts.
We often survey employees and ask what they need to do to get an A on their proverbial Report Card. Then we ask the same of their managers. The difference in what we find is enormous. In this course you will learn a variety of systems and formulas to deal with problem employees, and how to help them make the grade along with an organized approach to the dreaded ‘employee evaluation’.
A team’s performance is a reflection of the team leader!
Fear, anger, pleasure, money, free time off, competition, and recognition are just a few of the motivators. Learn how to stay out of the trap. A mule will only go so far until you have to get a bigger carrot or a larger whip.
Motivation is such an overused and misused word in the world of management. This course will provide you with a blueprint for your motivational system. We’ll give you insights and a system to consistently produce champions. Not everyone is motivated by money.
You’ll learn how to motivate without dollars and build a machine without treating people like machines. We’ll introduce you to 12 Fundamental Keys to motivating employees and the three R’s.
The TEAM Dynamic
You’ve heard the old saying, “There is no ‘I’ in team.”
This course will give you a variety of TEAM principles, from building loyalty to aiming your team in the right direction. How to define team success and failure is critical to any team’s mission. You’ll learn what to do when your team gets ‘stuck’, different types of teams, and about compensation for the team.
Together Each Achieves More
Delegation – a fantastic concept rarely applied correctly! This course will introduce you to the levels of initiative and how to move people in the right direction to accept personal responsibility. You’ll learn the core step to effective delegation, as well as what you should and what you shouldn’t delegate. Also, we’ll help you identify the barriers that may be in the way to effective delegation.
As a business leader you should be working on one of three things: 1) Increase Revenue, 2) Decrease Expenses, or 3) Preventative Maintenance. If what you are doing at any given moment does not fall into one of these three things, you should delegate it.
Defining the types of STRESS and understanding the causes of stress can have great impact coping with it. In this course you will learn the cycle of stress and how to make it work for you. While some may never be completely stress-free, this course will give you a variety of ways to manage the stress of others and your own. 
Dr. Sarno suggests in his book, “The Mind Body Connection,” that all health problems stem from repressed stress. From the common cold to damaged vertebra, repressed stress will negatively impact you and will manifest itself in your weakest point.   Complete this course and manage your stress.
“Once upon a time there was a bear who was hungry and a man who was cold, so they decided to negotiate in a neutral cave. After several hours, a settlement was reached. When they emerged, the man had a fur coat and the bear was no longer hungry.”
In this course we will explore why some business development people win the negotiation game on a consistent basis and why others are defeated; and why those that are defeated on a consistent basis make substantially larger concessions than necessary while champions of negotiation do not.